TERMS AND CONDITIONS FOR ON-LINE RESERVATIONS:
These terms and conditions, which may be subject to rectifications, apply to all our services made available online or by e-mail. By accessing, browsing and using our website and / or completing a reservation, you acknowledge and agree that you have read, understood and agreed to the terms and conditions expressed hereinafter.
CASA DO MATINHO is a local lodging property managed by “Maria Natália Serras Navalho”, headquartered at Rua do Matinho, 431 – 4740-443 Forjães – Esposende, Portugal, and includes two apartments: one located in the Main House and another in Casa da Eira, (The house of the threshing floor). The rental of these houses is described on the website, with the exclusion of the private areas of the owner duly marked on the site, but including the garden, outdoor pool, playground and private parking area. Sub-rents of rooms is not allowed because these are an integral part of the rented property.
Prices are quoted in Euros and include all taxes. Prices are subject to change without notice. Prices confirmed online at the time of booking will not be affected by any changes that may occur. All prices shown on the “CASA DO MATINHO” website refer to the rental of apartments on the property for the entire stay, including all taxes (such taxes are subject to change), unless it is clearly stated otherwise on our website or at confirmation e-mail.
CONFIRMATION AND PAYMENT:
A 25% advance payment is required to confirm and secure the reservation. This payment must be made within 48 hours at the latest by bank transfer to the following bank account: Bank: Montepio IBAN: PT50 0036 0271 99100034773 91 BIC / SWIFT: MPIOPTPL or by other means made available on the website at the moment of the reservation confirmation. If this payment is not made, the reservation will be cancelled. The rest must be paid at the check-in (entrance) of CASA DO MATINHO. Extra charges will be processed and paid upon check-out. When completing a reservation, you will receive an email with the data for payment of the pre-reservation and the remaining amount. Prices shown include VAT at the present rate. Your receipt will be issued upon check-out. Breakfast: The price does not include breakfast. For this reason, the kitchen is provided with all the necessary appliances to prepare meals. You can find both a mini-market and other shops nearby for the purchase of food products.
Use of common areas:
CASA DO MATINHO has common areas, both covered and outdoor ones. These include the outdoor pool, the playground that can be used for football, volleyball, a barbecue, an indoor game room with several games available. All these areas are meant for the fruition of the guests of both houses and also for the family of the owner, and both the sharing and the use of such spaces should result from the agreement of the guests.
TYPES OF ROOMS:
CASA DO MATINHO has 2 apartments, one in the Main House and another in Casa da Eira, each with 2 double rooms, with option for 2 extra beds for children or adults, complete bathroom, living room with TV, and kitchen . Parties: Parties are not allowed in the property space without the prior permission of the owner.
CANCELLATION AND REFUNDS:
By making a reservation on our website, you accept and agree to the cancellation and non-attendance conditions at this local lodging house. The limit for canceling a confirmed reservation is 72 hours (3 working days). Deposits will not be refunded if cancellation is made 72 hours (3 days) or less of the scheduled arrival date. The return of deposits for reservations changes made within the 72-hour period prior to the arrival may occur only by CASA DO MATINHO’s decision. All canceled reservations must be reported to CASA DO MATINHO by email, up to 72 hours (3 days) before the scheduled arrival date. If the cancellation occurs in a shorter period of time than the one mentioned above, the confirmed reservation will be NON REFUNDABLE. The costs of transfer will be deducted from the amount deposited for the reservation for the purpose of return.
CASE OF NON-ARRIVAL (No-Show):
For reservations guaranteed with a 25% deposit, the property is reserved until 19:00 hours of the expected day of arrival, unless clearly communicated by the client for reasons of late travel. After this time, and without any express indication by the customer, the reservation will be immediately cancelled.
Overbooking: In spite of our efforts to control the sales of rooms in the various agents, or on our website, a simultaneous reservation for the same room may happen on the same date. If this happens, we guarantee as much as possible the replacement for available dates, and the client will be suggested another period of time.If this is not possible, the reservation will be canceled and the total amount deposited will be refunded.
CONDITIONS OF OPERATION OF THE WEBSITE:
Although we use reasonable care in the exercise of our services and the website is installed on a server with protection and guarantee of stability of operation, we cannot be held responsible for any interruptions in the operation of the website (whether due to temporary and / or partial collapse, repair, update or maintenance of our website or any other reason).
Subject to the limitations set forth in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually incurred, paid or incurred by you due to an imputable breach of our obligations with respect to our services, up to a total amount of the total cost of your reservation, as specified in the confirmation email (either an event or a series of linked events). However, and to the extent permitted by law, neither we nor any of our employees, directors, employees, agents, subsidiaries, affiliates, distributors, licensors, agents or other persons involved in creating, sponsoring, promoting or otherwise making available the website and its contents shall be liable for (i) any punitive, special, indirect or consequential damages or loss, any loss of production, loss of profit , loss of income, loss of contract, loss or damage of influences or reputation, loss of the right to compensation, (ii) any inaccuracy regarding the (descriptive) information (including tariffs, availability and classifications) of CASA DO MATINHO as it appears available on our Website, (iii) the services provided or the products offered by CASA DO MATINHO, (iv) any damages (direct, indirect, consequential or punitive), losses or costs incurred, incurred or paid by you, as the result of or in connection with the use, inability to use or delay of our website, or (v) for any personal injury, death, property damage or other (direct, indirect, special, consequential or punitive) damages, losses or costs incurred or paid by you, whether due to (legal) acts, errors, infractions, gross negligence, intentional misconduct, omissions, non-compliance, false information, misdemeanor or absolute liability for or imputable (totally or partially) to CASA DO MATINHO (its employees, directors, officers, agents, representatives or companies), or any of its employees, directors, officers, agents, representatives or companies affiliates), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
For safety reasons, it is compulsory to supervise children under 14 years of age by the pool. We are not responsible for accidents resulting from the lack of this care or other parental care and obligations. By agreeing to these Terms and Conditions, the Client assumes all the risks of staying during his stay, of his family or companions, in CASA DO MATINHO.
Unless stated otherwise, the software required for our services available or used by our website and the intellectual property rights (including copyrights) of the content, information and material on our website are owned by CASA DO MATINHO and its suppliers. To the extent permitted by law, these terms and conditions and the performance of our services must be governed by and construed in accordance with Portuguese law and any dispute arising out of these general terms and conditions and our services shall be submitted to the competent courts of law of the county of Esposende , Portugal. In accordance with Portuguese law, the client may submit a complaint through the Online Complaints Book site, at: https://www.livroreclamacoes.pt/inicio/reclamacao